Cookie Policy

Cookies are small text files stored on your device that help our website remember your preferences, secure your account, and deliver faster, more personalized service. This Cookie Policy explains what cookies we use, why we use them, how they affect your experience playing at Big Fish Casino, and how you can choose which cookies to allow. Last updated: August 3, 2026.

How cookies improve your experience

Cookies make routine tasks smoother and keep your session secure. They help us keep you logged in between visits, remember language and display preferences, and reduce load times so games and pages open faster. Cookies also support fraud detection and account safety checks, which protect your virtual chips and account details while you play.

Types of cookies you may see and what they do

We use a mix of cookie types to deliver core functionality and useful features. Here’s how they translate into benefits for you.

• Essential cookies - These power things you expect to work, like signing in, completing transactions, and keeping settings for the duration of your session. Without them, you may not be able to use key parts of the site, including account access and certain game features.
• Functional cookies - These remember your preferences, such as preferred language, sound settings, and game layouts, so your experience feels consistent and tailored every visit.
• Performance cookies - These collect anonymous data about site speed, error reports, and which pages or games are most popular. That helps us diagnose problems and make the site faster and more reliable.
• Marketing cookies - These allow us and our partners to deliver relevant promotions and measure the effectiveness of offers. They may also help limit how often you see the same ad or promotion.

Cookies can be session-based (deleted when you close your browser) or persistent (stored for a set period). We and trusted partners may use both types to provide the services described above.

Third-party cookies and partners

Some cookies are set by third parties that provide services for us, such as analytics, advertising, payment processing, and game software delivery. Examples of partners and services that may set cookies include analytics tools, social media widgets, payment gateways, and game providers like Real Time Gaming, Red Rake Gaming, Red Tiger Gaming, and Rival Gaming. Payment and account flows may involve providers such as Bank Wire Transfer services, Bitcoin, MasterCard, Neteller, PaySafeCard, Skrill, and Visa during transaction steps. These third parties have their own cookie practices and privacy notices, and we do not control their cookies.

How we get your consent

When you first visit, a cookie banner will explain the main cookie categories and ask for your choices. You can accept all cookies or set preferences to limit non-essential cookies. Consent can be changed at any time through the cookie settings link on the site, or by adjusting your browser controls as described below. Your continued use of the site after changes to this policy may be treated as acceptance of those changes, subject to applicable law.

How to manage, disable, or delete cookies

You can control cookies through your browser settings and device controls. Blocking or deleting cookies may affect site features, including signing in, saving preferences, and some game or promotional functionality. Below are general directions for common browsers; consult your browser’s help resources for precise steps.

• On most desktop browsers, go to Settings or Preferences, find Privacy or Security, then look for Cookies or Site Data to block, clear, or restrict cookies.
• On mobile browsers, similar options exist under Settings, Privacy, or Advanced settings.
• You can also clear cookies for this site only without removing cookies from other websites.

If you limit cookies, some areas of the site may not work correctly, you may need to sign in more often, and personalized offers may not appear.

Cookies related to player safety and location

We may use cookies and similar technologies to confirm a user’s session, detect suspicious activity, and verify that access complies with age and location requirements. Big Fish Casino operates as a social casino using virtual chips for entertainment only, and play is intended for users in the United States who are 18 years of age or older. Geolocation cookies and tools help us determine in-state accessibility and ensure compliance with applicable rules.

Policy updates and how we notify you

We may update this Cookie Policy to reflect changes in technology, law, or our services. When we make material changes, we will post the updated policy with a new “Last updated” date. For non-material updates, we may not provide direct notice, but the revised date will reflect the change.

Your rights and additional privacy information

Cookies are one part of how we handle personal information. For details about how we collect, use, and share personal data beyond cookies, see our Privacy Policy. If you have questions about data we process, or you wish to exercise privacy rights where applicable, contact us at the address below.

Contact us with privacy or cookie questions

If you have privacy or cookie-related questions, email support@bigfishgames.zendesk.com and include “Privacy/Cookie Question” in the subject line. We aim to respond promptly and help you manage your preferences.

Thank you for taking a moment to review our Cookie Policy. Making informed choices about cookies helps us deliver the safest, most enjoyable experience while you play.